Expédition et retours

We ship nationwide within Canada. All online orders are shipped out of our facilities in Toronto, ON, Canada.

We are pleased to offer 2-3 days express shipments to all metropolitan centres, Canada wide. Note that some rural areas may require additional shipping windows. Please allow 2 business days for orders to be processed.

We offer free shipping on orders $79 or more after discounts and before taxes.

A shipping fee of $9.99 applies for all orders under $79.

We craft every batch with care and test like pros. Try any product at Organika.com for up to 60 days worry-free. If your order doesn't meet or exceed your expectations, our Customer Experience Team at [email protected] will be happy help.

You may try any product from Organika.com worry-free for up to 60 days. If you are not satisfied within that 60 days, we will accept a return.

Pour les produits non ouverts :

Please email [email protected] with your order number, product name and the reason for your return. A return slip will be mailed to you, and a refund will be issued in the original form of payment upon receipt of the returned product.

Pour les produits ouverts/essayés :

Please email [email protected] with your order number, product name, and the reason for your dissatisfaction. You will be issued an e-gift card to Organika.com within 7-10 business days of your return being accepted.

You will need to contact the vendor or retailer that you purchased the product from, as they will have their own return policy.

If you are unable to return your Organika product to the original retailer, our Customer Experience Team will be happy to help. Email [email protected] with your proof of purchase and reason for your dissatisfaction.

Once it’s in motion, we can’t stop it.

Please contact our customer care team at [email protected] or give us a call at 604-277-3302 ext. 239 if you have any questions.

All clearance items are final sale. For any other order inquiries please contact [email protected].

Organika reserves the right to change or amend this policy. In some instances, certain returns may be subject to a restocking fee, or not be eligible, but please reach out to us first so we can help you resolve any questions or issues you may have.