Privacy Policy
Last updated: September 17, 2024
At Organika, we are committed to providing our clients, customers, members with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our clients and customers, protecting their personal information is one of our priorities.
This Privacy Policy applies to visitors of the websites operated by Organika located at www.organika.com and www.organika.ca (we’ll refer to them collectively as our “Sites”) and individuals who purchase Organika products through the Sites or partner sites, engage with us on social media, apply for a job opportunity or otherwise participate in or use any programs or services we may offer, such as our promotional activities and contests.
Please review this Privacy Policy carefully. By submitting your personal information to us, you agree that we will collect, use and disclose it as set out in this Privacy Policy.
Changes may be periodically made to this Privacy Policy. If we make changes, we will revise the date at the top of the policy, and if we make material changes to this Policy, we will provide you with additional notice (such as adding a statement to our homepage or sending a notification). We encourage you to visit this page from time to time to stay informed. If you do not agree to the following clauses or provisions – a prerequisite requirement for use of this Site – then please exit immediately.
What is included in this Policy?
- Collection of Personal Information
- Consent
- Cookies and Automatic Systems
- Use of Personal Information
- Sharing of Personal Information
- Security Safeguards
- Your Personal Information Rights
- International Transfers
- Contact Us
CONSENT
The primary basis on which we collect, use and disclose your personal information is with your consent, unless otherwise permitted or required by law. How we obtain your consent will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Policy.
Typically, we will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
If you provide personal information about another individual to us, you’re responsible for obtaining their permission to enable us to collect such information from you, and to use and disclose their information as described in this Privacy Policy.
COLLECTION OF PERSONAL INFORMATION
We want you to feel confident about sharing your personal information with us. In return, we hope you find our services and communication to be useful, timely, and relevant.
How we collect personal information
We collect personal information from you in the following ways:
- Through your purchase of our products.
- Through your engagement with our Sites, including information submitted by you within a website form or obtained from us through cookies or similar technologies. This information is collectively referred to as “Website Data”.
- From other third party sources, such as our partners and service providers.
Types of personal information we collect
We collect the following types of information from you:
- Contact information: we collect your contact information to facilitate the purchase of our products and to manage our relationship with you. This includes information such as your name, address, email address, birth date, and other contact information.
- Information from linked accounts: We may receive information about you when you purchase our products through a third-party partner or service.
- Usage and technical information: We collect usage information relating to how you interact with our Sites. Such information may include your Internet protocol address, information about your devices, browser and operating system, how you are using our Services, and the date and time of your visit.
- Payment information: We collect certain payment information when you purchase our products or sign up for a subscription. This information is collected through a third party payment processor and full payment details, such as complete credit card numbers, are not shared with Organika.
- Website forms: We collect information that you submit to us on our Sites, including your name, email address and other contact information.
- Marketing, surveys and contests: Where you sign up for our marketing communications, or participate in our surveys or contests, we will collect information such as your name, address, email address and phone number to send you communications.
Information collected is not meant to be excessive and shall be used responsibly in accordance with the agreed intent.
COOKIES AND AUTOMATIC SYSTEMS
We use cookies and other mechanisms to track information about use of our Sites. We may combine this information with other information we collect about a person.
Cookies. A cookie is a text file that a website transfers to a device for record-keeping purposes. We may use cookies to track user activities on our Sites, such as the web pages they view and time they spend on those pages. The help section on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Sites who disable cookies may not be able to browse certain areas of the Sites.
Clear GIFs, Pixel Tags and Other Technologies. Clear GIFs are tiny graphics with a unique identifier, similar in functionality to cookies, which are embedded invisibly on web pages. We may use clear GIFs (also known as web beacons, web bugs, pixel tags, or action tags, among other names), in connection with our Sites to perform functions like tracking the activities of visitors to our Sites, helping us manage content, and compiling statistics about usage of our Sites. We may also use clear GIFs in emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Embedded Scripts. We use embedded scripts, which is code designed to collect information about how visitors interact with a website, such as the website which linked them to our Sites.
Third-Party Analytics. We use service providers, such as Google Analytics, to evaluate the use of our Sites. We may use automated devices and applications to evaluate use of our Sites. We use these tools to help us improve our Sites performance and user experiences. These entities may use cookies and other tracking technologies, such as web beacons, to perform their services.
Cookie Opt-Out
You can prevent cookies from being saved by changing the preferences of your browser software accordingly. However, we would like to point out that in this case you may not be able to use all functions of this Site to its full extent. Furthermore, you can prevent the data generated by the cookie and related to use of the Site (including your IP address) from being transmitted to Google and then processed by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=us.
Managing cookies and Website Tracking
You can manage cookie and tracking settings in their browser. If you want to disable all cookies, you must go to your browser settings and disable cookies. You should note that this may affect the functionality of this website.
Please note: The settings you may choose only relate to the browser that was used.
USE OF PERSONAL INFORMATION
We may use your personal information and other information that we collect to provide you with our products, programs and services, to manage our business operations, to communicate offers and information we think might interest you, to generally enhance your customer experience with us, to comply with our contractual obligations, and to support our legitimate interests in maintaining, improving and advertising our products. Below are the specific purposes for which we use the information we collect about you.
- to process your order(s) and deliver our products;
- to contact you in relation to your order(s) and our products;
- to develop new products and services;
- with your consent, to conduct research and analysis related to our business;
- to respond to inquiries and other requests;
- with your consent, we may send emails or text messages about our store, new products, and other updates, including Checkout Reminders.
- with your consent, to provide you with information that we think may interest you, including marketing communications; and
- to comply with legal and regulatory requirements, where applicable.
We may use your personal information and other information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.
SHARING OF PERSONAL INFORMATION
Sharing with Third Parties
We share your personal information with third party service providers who perform some services on our behalf, such as product ordering and delivery, providing personalized product recommendations, facilitating loyalty program benefits, and customer service. We also share your information with third party service providers who provide products and services that we use to operate our business, such as payment processing, email services, marketing campaigns, job applications and alerts, employee management, surveys and contests.
If we provide your information to service providers to support our business, then we require those service providers to maintain the confidentiality of your personal information and keep your personal information secure. We also require that they only use your personal information for the limited purposes for which it is provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information. In some circumstances, we may permit our service providers to retain anonymized or statistical information that does not identify you. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information on our Sites.
At Organika’s discretion, we may share statistical data with third party market researchers. This information is anonymized. We do not sell your personal information to any organization or person; the only exception to this would be if we sell or transfer any part of our business. We will not share your personal information with any non-affiliated third party without your prior consent, other than as provided in this Privacy Policy or as otherwise authorized by applicable law.
Other Disclosures
Additionally, we may disclose your information when we believe such disclosure is permitted, necessary or appropriate:
- under applicable law, including laws outside your country of residence;
- to comply with legal process;
- to respond to requests from public and government authorities, including public and government authorities outside your country of residence;
- to enforce the terms of the agreements for our products and services;
- to protect our operations or those of any of our affiliates or subsidiaries;
- to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and
- to allow us to pursue available remedies or limit the damages that we may sustain.
In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
If we otherwise intend to disclose your personal information to a third party, we will identify that third party and the purpose for the disclosure and obtain your consent.
OPTING OUT OF COMMUNICATIONS
If you no longer want to receive marketing-related emails from us, you may opt out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us. You may also opt out by contacting us directly using the contact information on our Sites.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.
RETENTION OF PERSONAL INFORMATION
We will keep your personal information for as long as we need it to fulfill the purposes set out in this Policy, or as required by applicable laws, regulations, or government orders. After the relevant amount of time has passed, we will securely delete your information.
SECURITY – WHAT MEASURES ARE ACTIVE
We have implemented commercially reasonable physical, organizational, contractual and technological security measures with a view to protecting your personal information from accidental or unlawful destruction, loss or theft, unauthorized access, disclosure, copying, use or modification. Only designated staff at Organika will have access to your submitted personal information.
Despite the measures outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. In the case of a breach of security safeguards, we will act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information on our Sites.
TRANSFER AND STORAGE OF INFORMATION
Personal information may be processed in any country where we have facilities or in which we engage third party service providers to fulfil the purpose for which we collected the personal information. As a result, your personal information may be transferred to countries outside your province or country of residence, which may have different data protection rules than where you are. While such information is outside of your province or country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such place.
Our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and we will continue to comply with all applicable legal requirements.
YOUR PERSONAL INFORMATION RIGHTS
Individuals have a number of rights concerning their personal information under privacy laws.
Right of Access
You may request to access to the personal information that we hold about you. Upon a written request, we will provide you with your personal information as privacy laws mandate.
Right to Correction
If you believe that the personal information we hold about you is incorrect or incomplete, you may also challenge its accuracy. Should you prove that there’s an error or incompleteness, we will update your personal information accordingly.
Right to Consent Withdrawal
You may withdraw your consent to the use, disclosure and retention of your personal information. How this request is handled depends on the situation and the purpose for which it is made. Depending on the case:
- you may be able to withdraw your consent, but we will no longer be able to offer you a service that depends on it
- you will not be withdraw your consent because the processing of your personal information is necessary or compulsory (for example, we need to retain certain financial information for tax purposes).
In all cases, we may be required to keep certain personal information to comply with our legal obligations.
Please note that such rights are not absolute. There may be legal or regulatory circumstances that allow us to refuse to provide some or all of the personal information that we hold about you. In cases where we cannot fulfill your request to access, correct, or delete your information, we will explain the reasons, except where we’re restricted by law.
Additionally, you can file a complaint with the appropriate data protection or privacy authority, such as the Office of the Privacy Commissioner.
We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose. We will not charge you any fees to access your personal information in our records without first providing you with an estimate of the approximate fees, if any.
THIRD PARTY WEBSITES AND SERVICES
This Privacy Policy applies only to our products and services. This Privacy Policy does not extend to any websites or products or services provided by third parties. We encourage you to review all third party privacy policies prior to using third party websites or products or services.
CHILDREN’S INFORMATION
Our Sites are not intended for children under the age of 16. Children under the age of 16 should not use our Sites. If we learn that we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16 without the consent of their parent or legal guardian, please contact us per the “contact us” section below.
CONTACT US
All comments, questions, concerns or complaints regarding your personal information or our privacy practices should be sent to our Privacy Officer using the following details:
Attn: Privacy Officer
Organika Health Products Inc.
440 Cambie Street #201
Vancouver, BC V6B 2N5
CANADA