Frequently Asked Questions (FAQ)

• Does Organika sell direct to consumers?

  Yes! Shop our products.

• What does Organika mean?

  Organika was born out of the word organic, meaning derived from living matter of the Earth.   The concept of Organika is that we take from the Earth responsibly but also give back to it. We source herbs, minerals and derivatives from life stocks and transform them into supplements. We also give back through our environmental initiatives and sustainable practices. This is our continuous belief at Organika, and led us to become your guide to natural health solutions.

• Are all your products organic?

  Our products that are Certified organic will carry the Certified Organic Symbol. However, sometimes products that are not certified may be organically grown, but not gone through cost of certification (for small scale farmers it may be too high).

• Are all your products non-GMO?

  Yes! For the last 10 years, due to both customer demand and our mandate to ensure product integrity, we have been progressively sourcing Non-GMO materials. We are pleased to say that we are now sourcing 100% Non-GMO materials. Our products are also IGEN certified.

• Do you test your products for heavy metals, pesticides, radiation,
  contaminants, etc?

  Organika tests every single product five to seven times for up to 120 different parameters before it reaches store shelves. We test parameters set by Health Canada including heavy metals, pesticides, micro-contaminants, algal toxins and identity. We test at GLP certified third-party labs to ensure an unbiased review of our products. Learn more here: http://organika.com/pages/the-organika-way We can provide our customers quality assurance through these rigorous standards: ISO17025 for reliable testing and GLP for good laboratory practices. This also includes performing Good Manufacturing Practice (GMP) audits of suppliers, include performing annual supplier evaluation and verifying that our suppliers have the proper manufacturing licenses and certifications and that all materials or products made for Organika® are produced exceeding current GMP conditions.

• Where are Organika products sourced from?

  Our priority is always to source the product from where it is natively grown. As a result, over the past 33 years, we have built many trusted and long-standing relationships with renowned suppliers from all over the world who use sustainable farming methods and production processes.

• Why are there color variations in different batches of your products?

  Colour variations commonly occur among many natural products. There are distinct factors that contribute to this: the time of the year the product was harvested, the country of origin, enzyme activity, weather, oxidation, and other factors. Since we are not a pharmaceutical company, Organika does not use artificial colouring to mask these naturally occurring differences to get the same color product in every batch. The purity, efficacy and quality of each batch is still guaranteed though.

• Are your products free of allergens such as soy, gluten, dairy, yeast, nuts, etc?

  We choose our ingredients very carefully and do our best to minimize the use of any potentially allergenic substances where possible. However, we do have some products that contain these allergens although we employ a stringent GMP allergen program to ensure any allergens are not cross-contaminated. We recommend that you always check the label to ensure what allergens may be present.

• Are your regular gelatin caps bovine source?

  Yes! All our gelatin capsules are bovine sourced and processed using halal practices and Non-GMO.

• Are your products tested on animals?

  Organika is a cruelty-free brand. We don’t test any of our products on animals.

• My bottle is only half full? Why?

  All of our powder products are filled by weight (in grams), as indicated on the label. When bottles are filled with powder, settling of the product naturally occurs in transit. We do however have quality procedures and GMP-compliant methods to ensure each bottle contains the stated amount of product by weight.

• Are your products produced in a nut-free facility?

  Our facilities are not nut-free. With the exception of our FÄV Keto Mini Cookies and FÄV Milk Chocolate Peanut Butter Cups, our products do not contain nuts; however, we cannot guarantee that the raw materials do not contain traces of nuts. We have a thorough allergen program in place to prevent cross-contamination within our facilities, however in cases of severe nut allergies, we recommend abstaining as we are not a completely nut-free facility.

• How can I dispose of unused supplements in an environmentally responsible manner?

  As part of our commitment to responsible medication [medical sharps] disposal, we are proud to support Medications Return Programs [and/or Sharps Collection Programs] managed by Health Products Stewardship Association (HPSA). These programs provide a safe and convenient way for consumers to dispose of unused or expired household medications (medical sharps) in an environmentally responsible manner. To learn more about properly storing and handling pharmaceuticals and medical sharps or finding a collection location near you, we encourage you to visit the HPSA website at www.healthsteward.ca.

• How do I access my subscription account?

  Access your subscription by logging into your account here. On the far left, below Account Details, click on Manage Subscription. From here you can change your subscription frequency, skip your next order, and cancel or reactivate your subscription.

• What are the benefits of subscribing?

  Subscribing to our Enhanced Collagen Original saves you time and money. Enjoy 25% off and free shipping for the duration of your subscription! Long-term benefits of collagen are achieved through consistent use. With a subscription, you don't have to worry about stocking up when you've run out of collagen. You can simply set your subscription frequency and it will automatically charge your card and be delivered to your door.

• Can I change my subscription after I've ordered?

  Of course! Sign in to your account, or create an account using the same email address that you used to place your order. Here you will be able to change the frequency of your subscription, skip your next order, or cancel your subscription.

• I don't want to subscribe any longer. How do I cancel?

  Simply sign in to your account, or create an account if you haven't already using the email address used on your subscription order. Here you will be able to cancel your subscription. Alternatively, you can also change the frequency of your subscription to an interval that better suits you or you can skip your next order only. It's up to you!

• I subscribed by accident. How do I fix this?

  No problem! Simply sign in to your account, or create an account if you haven't already using the email address used on your subscription order. Here you will be able to cancel your subscription.

• What payment methods are accepted for subscriptions?

  Subscriptions require a credit card on file. Organika accepts all major credit cards including Visa, Mastercard, American Express. Organika gift cards cannot be used for subscription orders.

• What products can I subscribe to?

  For now, we only offer subscriptions on our Enhanced Collagen Original 250g and 500g sizes. If you'd like to see subscriptions for additional products, let us know at care@organika.com. We appreciate any and all feedback!

Looking for more support?
Email us at care@organika.com and we will be happy to help!