Shipping & Returns
Where do you ship?
We ship nationwide within Canada.
All online orders are shipped out of our facilities in Richmond, BC, Canada.
How long should I expect to wait for my order?
Please allow 1-2 business days for orders to be processed.
From there, it depends on where you are located! We ship all orders under Canada Post’s Expedited Parcels service.
ESTIMATED SHIPPING TIMES (ONCE YOUR ORDER IS PROCESSED)
1 business day
1-3 business days
2-7 business days
*Please note delays may occur due to recent flood damage in British Columbia, COVID-19 related safety measures and heavy volume of parcels impacting Canada Post services. Be sure to check Canada Post’s latest updates for further information. Thank you for your patience!
How much will I need to pay for shipping?
We are happy to offer free shipping on orders $35 or more after discount before taxes.
A shipping fee of $9.99 applies for all orders under $35.
DO YOU ACCEPT RETURNS?
At Organika, we believe in making products that will exceed your expectations. We test every one of our batches for quality so we may stand confidently behind them. Try any product at Organika.com for up to 60 days worry-free. If you are not happy with it, our Customer Experience Team (firstname.lastname@example.org) will be happy help!*
What is Your Returns Policy?
Purchases from Organika.com
Try any product at Organika.com worry-free for up to 60 days.*
For unopened product, we will happily accept a return within 30 days of receipt for a full refund. Email email@example.com with your order number, product name and the reason for your return. A return slip will be mailed to you, and a refund will be issued in the original form of payment upon receipt of the returned product. Clearance items and shipping charges are non-refundable.*
If you have opened/tried a product and are unhappy with it, please email firstname.lastname@example.org within 60 days of receipt. Send your order number, product name, and the reason for your dissatisfaction. You will be issued an e-gift card to Organika.com within 7-10 business days of your return being accepted.*
Holiday Gift Returns
Purchases made on Organika.com between November 1-December 24 are eligible for an extended return period. Unopened, non-clearance product can be returned for a full refund until January 31 of the following year.*
Purchases from Retailers or Other Websites
Many of our retail partners will accept returns with proof of purchase. If you wish to return a product, we advise contacting the original retailer first. If you are unable to return your Organika product to the original retailer, our Customer Experience Team will be happy to help. Email email@example.com with your proof of purchase and reason for your dissatisfaction. Once your return is accepted, an e-Gift Card to Organika.com will be issued in the amount equivalent to the price of the product on Organika.com. Please allow 7-10 business days for processing. Refunds are not available for purchases made at retailers or websites other than Organika.com.*
For any other inquiries, the Organika Customer Experience team can be reached at firstname.lastname@example.org or by phone at 604-277-3302 ext. 239.
- Clearance items are final sale.
- A maximum of 1 return of any product will be accepted from any individual. All return requests are considered at the discretion of Organika Health Products Inc. Organika reserves the right to decline any refund request if fraud or abuse is suspected.
- If 60 days or more have passed since your purchase, we cannot offer you a refund.
- Shipping or handling charges are not refundable.
- You are responsible for any loss or damage to items during shipment. We do not guarantee that we will receive your returned item.
- To follow up on the status of your return, please call us at 604-277-3302 ext. 239.
Do you accept order cancellations?
Unfortunately, we are unable to cancel orders after they have been placed.
Please contact our customer care team at email@example.com or give us a call at 604-277-3302 ext. 239 if you have any questions.